Customer Service Officer

Date: 6 Sep 2023

Location: Greenway ACT, AU

Company: YMCA NSW


  • Be part of creating great experiences for members of your community
  • Career pathways and development opportunities 
  • Loads of Y - NSW benefits, including free gym membership


We are now searching for Part-time Customer Service Officer (CSO) to be the face of our Canberra Lakeside Centre! Our CSO is passionate about creating awesome experiences and building strong relationships within the community at our Centres. 


About the role


Reporting to the Frontline Coordinator, the role will see you meet and greet customers, respond to internal and external enquiries via email, phone calls and face to face as well as perform general administration tasks.  

You will ensure all enquiries, bookings and issues are managed accurately and support other departments when required. The role will give you the opportunity to build strong customer experiences and lasting relationships with our members and guests. 


Key aspects of the role including:


  • Providing a positive customer experience both in Centre and over the phone
  • Provide customers with details regarding memberships information and have the knowledge to sell memberships when a person joins or renews
  • Undertake cash handling and use of Point of Sale (POS) systems
  • Promote the Centres services and programs to customers and accept customer bookings and enrolments
  • Develop and maintain good working relations with customers
  • Availability to work across various shifts including mornings, evenings and weekends


Skills, Attributes and Qualifications:


  • Self-motivated, positive, friendly, and helpful with a passion for customer experience.
  • Thrive in a fast-paced environment and enjoy problem solving.  
  • You will be working towards developing and maintaining good working relations with customers and guests.
  • Current CPR certificate
  • Valid Working With Vulnerable People
  • Previous experience in administration/customer service role and leisure industry (desirable)


Y work with us?


  • Work within a supportive team environment
  • Room to learn and develop within the organisation
  • Flexible hours and arrangements, for a work-life balance that works for you
  • Awesome discounts on The Y services and products



Our Recreation Team is a close-knit community of energetic people-people, with a passion for staying active and helping others. From our Duty Managers and Customer Service Officers, to our Instructors and Coordinators, the team are responsible for transforming our 24 Recreation Centres into warm, inclusive and safe spaces – providing access to health, fitness and recreation opportunities for those who need it most. As part of The Y family, you’ll be responsible for the care and wellbeing of vulnerable and underprivileged young people, always acting with integrity and respect to provide fun and meaningful experiences, safely. We’ll reward you with perks like flexible hours and free facility membership, and support you to build valuable people, leadership and life skills – all while you make a difference to your community.


Who What Y?


The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact and empowering young people. We operate 24 recreation centres, 53 out-of-school-hours care services, and two camping locations which employ 1,500 staff across NSW –  and fund our diverse range of enriching community programs.


We believe in building a diverse, inclusive workforce that reflects the communities we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures, including people of Aboriginal and Torres Strait Islander heritage, to apply.



Commitment to Safeguarding

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we embed Safeguarding into everything that we do to make sure Children and Young People are kept at the front of our minds in all our programs and services. We also ensure that all our candidates are appropriately screened to make sure that the right people are in the right roles to keep our children and young people safe. 

To learn more about our Commitment to Safeguarding Statement and our screening processes, click here.