Customer Service Team Leader

Date: 08-Mar-2023

Location: Gungahlin, AU

Company: YMCA NSW

  • Free gym membership
  • Great working environment
  • Various shifts across the week and weekend

Our Customer Service Team Leader needs to be passionate about creating awesome experiences and building strong relationships within the team and community at our Gungahlin Leisure Centre.

About the role

Lead, supervise and management of customer service and membership staff as well as the administration and management of services, programs, facilities and procedures related to your area of work. The successful applicant will report to Frontline Coordinator. You will be required to work a flexible 38 hour a week roster across the 7 days of the week.

You will come with the following


  • Previous experience in an administrative/customer service role
  • Multi-skilling and an ability to deal with a potentially busy and demanding environment
  • Excellent interpersonal skills
  • Computer skills and experience with Microsoft Word and Excel
  • Relevant tertiary qualifications
  • Previous experience in a similar role
  • First Aid and CPR

What we would like you to have

  • Sales Training
  • Certificate III or Certificate IV in Fitness

Why the Y?


  • Flexible working hours
  • A high energy team environment
  • Detailed induction with ongoing support and training
  • YMCA Employee benefits including; free gym membership, uniform, and other great benefits
  • Be part of a family, not just another staff member
  • Opportunity for career progression within YMCA NSW, multiple development pathways available within the Recreation industry


Our Recreation Team is a close-knit community of energetic people-people, with a passion for staying active and helping others. From our Duty Managers and Customer Service Officers, to our Instructors and Coordinators, the team are responsible for transforming our 24 Recreation Centres into warm, inclusive and safe spaces – providing access to health, fitness and recreation opportunities for those who need it most. As part of The Y family, you’ll be responsible for the care and wellbeing of vulnerable and underprivileged young people, always acting with integrity and respect to provide fun and meaningful experiences, safely. We’ll reward you with perks like flexible hours and free facility membership, and support you to build valuable people, leadership and life skills – all while you make a difference to your community.


Who What Y?


The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact and empowering young people. We operate 24 recreation centres, 53 out-of-school-hours care services, and two camping locations which employ 1,500 staff across NSW –  and fund our diverse range of enriching community programs.


We believe in building a diverse, inclusive workforce that reflects the communities we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures, including people of Aboriginal and Torres Strait Islander heritage, to apply.


Commitment to Safeguarding

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we embed Safeguarding into everything that we do to make sure Children and Young People are kept at the front of our minds in all our programs and services. We also ensure that all our candidates are appropriately screened to make sure that the right people are in the right roles to keep our children and young people safe. 

To learn more about our Commitment to Safeguarding Statement and our screening processes, click here.