Customer Service Officer

Date: 07-Mar-2023

Location: Hawkesbury, AU

Company: YMCA NSW

  • Learn valuable administration, customer services and sales skills
  • Be a part of creating great experiences for members of our community
  • Enjoy a great work/life balance with mornings, evenings and weekend shifts
  • Work across our two WSU sites - Penrith and Hawkesbury 


Are you looking for a fun and interactive job? Do you have a love for health and fitness? We are now looking for a casual customer service guru for two of our Western Sydney University Health and Fitness Centres – Kingswood and Hawkesbury Campus! Our customer service officers (CSO) are passionate about creating awesome experiences for our members and building strong relationships within the university and the community. 


About the role:

As a CSO you will be responsible for the acquisition of new Health and Fitness memberships for the Centres. With a strong focus on customer experience, you will have experience in achieving sales targets, and creating positive member experiences. The role will give you the opportunity to build strong customer experiences and lasting relationships with our members and guests. 


As often the only staff member on site, the CSO needs to have the ability to work autonomously, whilst being proactive in the role.

Key accountabilities in the role include:

•    Achieving daily sales targets
•    Undertaking tours of the facility for perspective members 
•    Ensure all enquiries and bookings are managed accurately
•    Process membership and data entry
•    Ensuring patron safety is priority by providing a safe and clean facility  


With the sites being 24/7 access for members, there are set staffed hours for CSO’s. This includes a flexible roster across 6 days between the hours of 8am-11am Monday to Friday, 2pm-7pm Monday to Thursday with potential Saturdays 9am-12pm.

About you:

You are self-motivated and have a passion for customer satisfaction. You thrive in a fast-paced environment and enjoy problem solving. Your superior customer service and admin skills along with your ability to build rapport with people will see you excel in this role! 
You will also come with the following:

•    Current CPR certificate
•    Previous experience in administration/customer service role
•    Certificate 3 or 4 in Fitness (desirable)
•    Experience and/or understanding of the Fitness Industry (desirable)
•    Previous work, interest or studies in fitness or recreation (desirable)


Perks with working at the Y
•    Work within a supportive team environment
•    Free Gym membership
•    Flexible hours for a work-life balance that works for you (and the role)
•    Discounts on The Y services and products
•    Corporate health insurance cover to keep you healthy
•    Career growth and development
•    Inclusive Workplace


Our Recreation Team is a close-knit community of energetic people-people, with a passion for staying active and helping others. From our Duty Managers and Customer Service Officers, to our Instructors and Coordinators, the team are responsible for transforming our 24 Recreation Centres into warm, inclusive and safe spaces – providing access to health, fitness and recreation opportunities for those who need it most. As part of The Y family, you’ll be responsible for the care and wellbeing of vulnerable and underprivileged young people, always acting with integrity and respect to provide fun and meaningful experiences, safely. We’ll reward you with perks like flexible hours and free facility membership, and support you to build valuable people, leadership and life skills – all while you make a difference to your community.


Who What Y?


The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact and empowering young people. We operate 24 recreation centres, 53 out-of-school-hours care services, and two camping locations which employ 1,500 staff across NSW –  and fund our diverse range of enriching community programs.


We believe in building a diverse, inclusive workforce that reflects the communities we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures, including people of Aboriginal and Torres Strait Islander heritage, to apply.


Vaccination Policy

This position involves direct contact with vulnerable persons who have an increased risk of COVID-19, including children. It is a condition of employment that successful applicants provide evidence of compliance with YMCA NSW's COVID-19 Vaccination Policy prior to commencing.


Commitment to Safeguarding

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we embed Safeguarding into everything that we do to make sure Children and Young People are kept at the front of our minds in all our programs and services. We also ensure that all our candidates are appropriately screened to make sure that the right people are in the right roles to keep our children and young people safe. 

To learn more about our Commitment to Safeguarding Statement and our screening processes, click here.