Membership Services Officer

• Be the face of the centre as you are the first person our patrons see
• Uniform provided
• Casual roles on offer at our UNSW Fitness & Aquatic Centre

A great opportunity has become available for two Membership Services Officers to come join the energetic team at UNSW Fitness & Aquatic Centre. You will be available to work both during the week and weekends. 

About your new role:

Membership Service Officers are responsible for providing excellent customer service for all enquiries to the facility. This front of house position requires a complete knowledge and understanding of all areas within the Centre. They are responsible for sales and enrolments, facility bookings, cash handling, email and telephone enquiries and general customer service.

To be successful for this role you will have:

• Previous experience in a sales / customer service role
• Multi-skilling and an ability to deal with a busy and demanding environment
• Excellent interpersonal skills
• Computer skills and experience with Microsoft Office
• CPR qualification or ability to obtain (essential)
• Working With Children Check or ability to obtain (essential)
• First Aid qualification (desirable)

About the Y 

The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact and empowering young people. We operate 22 recreation centres, 63 Out of School Hours Care services and two camping locations which fund our diverse range of community programs, employing 1800 staff across NSW.

Our goal is for our workforce to reflect the diverse community we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family & caring responsibilities & cultures including people of Aboriginal and Torres Strait Islander heritage to apply.

Commitment to Safeguarding

The Y, including Boards of Directors, is committed to the safety and wellbeing of children and young people in accordance with our Safeguarding Children and Young People framework. The Y requires that all applicants undergo satisfactory screening prior to commencement, including but not limited to:

• a national criminal history check;
• an international criminal history check where applicants have worked overseas;
• holding or obtaining a Working with Children Clearance/ equivalent in accordance with state/ territory laws;
• Two reference checks.

Please note, the results of any National and International Police Check will only be used to assess your suitability to perform the role.

Any successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People framework, which includes a thorough safeguarding children and young people induction and committing to upholding the safety and wellbeing of children and young people throughout their engagement with the Y.