Customer Service Officer

Date: 25-Nov-2021

Location: Ryde, AU

Company: YMCA NSW

•    Be part of creating great experiences for members of your community 
•    Provide first class customer service
•    Enjoy the atmosphere of a state of art indoor sports facility

We are now searching for a part time customer service guru to be the face of our Ryde Community Sports Centre. Our customer service officers are passionate about creating awesome experiences and building strong relationships within the community at our centres. 
About the role

For this role, we are looking for someone who can do at least 34 hours per week working a flexible roster across mornings, afternoons, evenings, and weekends as required. The Shift for the role may include:

•    Monday -10:00AM- 5:30PM
•    Tuesday- 10:00AM- 2:30PM
•    Wednesday- 10:00AM- 5:00PM
•    Friday- 9:15AM- 5:30PM
•    Saturday- 10:30AM- 6:15PM

The role will see you meet and greet customers, respond to internal and external enquiries via email, phone calls and face to face as well as perform general administration tasks including sports competition administration.  You will ensure all enquiries, bookings and issues are managed accurately and support other departments when required.  The role will give you the opportunity to build strong customer experiences and lasting relationships with our members and guests. 
About you
You are self-motivated and have a passion for customer satisfaction.  You thrive in a fast-paced environment and enjoy problem solving. Your superior customer service and admin skills along with your ability to build rapport with people will see you excel in this role! 
You will also come with the following

•    Current CPR certificate

•    Current First Aid certificate

•    Valid Working With Children Check

•    Experience working with sports competitions (desirable)

•    Previous experience in administration/customer service role (desirable)




Our Recreation Team is a close-knit community of energetic people-people, with a passion for staying active and helping others. From our Duty Managers and Customer Service Officers, to our Instructors and Coordinators, the team are responsible for transforming our 24 Recreation Centres into warm, inclusive and safe spaces – providing access to health, fitness and recreation opportunities for those who need it most. As part of The Y family, you’ll be responsible for the care and wellbeing of vulnerable and underprivileged young people, always acting with integrity and respect to provide fun and meaningful experiences, safely. We’ll reward you with perks like flexible hours and free facility membership, and support you to build valuable people, leadership and life skills – all while you make a difference to your community.




Who What Y?


The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact and empowering young people. We operate 24 recreation centres, 53 out-of-school-hours care services, and two camping locations which employ 1,500 staff across NSW –  and fund our diverse range of enriching community programs.


We believe in building a diverse, inclusive workforce that reflects the communities we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures, including people of Aboriginal and Torres Strait Islander heritage, to apply.


Vaccination Policy

This position involves direct contact with vulnerable persons who have an increased risk of COVID-19, including children. It is a condition of employment that successful applicants provide evidence of compliance with YMCA NSW's COVID-19 Vaccination Policy prior to commencing.



Commitment to Safeguarding

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we embed Safeguarding into everything that we do to make sure Children and Young People are kept at the front of our minds in all our programs and services. We also ensure that all our candidates are appropriately screened to make sure that the right people are in the right roles to keep our children and young people safe. 

To learn more about our Commitment to Safeguarding Statement and our screening processes, click here.