Call Centre Representative

Date: 17-Jun-2022

Location: Revesby, AU

Company: YMCA NSW

  • Based in Revesby
  • Full time role
  • Fun dynamic team


Calling out for a customer focused individual to join our centralised call centre team as a Children Services Customer Services Representative and hit the ground running in this fast-paced role!

 

Based in Revesby, you will have flexibility to work both mornings from 6.30am and up until 6.30pm. You will be rostered to suit the needs of the business and the contact centres operating hours between Monday to Friday. 

 

About the role:

 

On a daily basis we provide OSHC Services to more than 6000 families across 55 locations in NSW. In order to provide an enhanced customer experience, we have a centralised administration team in our Revesby office to handle all OSHC related matters. 

 

Reporting to the Call Centre Manager, as part of this team, your focus will be on managing enrolments and account inquiries through our Child Care software QikKids. You will deal directly with families and our operational teams to provide real solutions to assist with the care and support of children.

 

About you:

 

You're an energetic individual who has experience managing enrolments/bookings in a fast paced environment. You may come from a Child Care background and have experience working within a Service or may have experience working in a contact call centre. 

 

Your passion for customer service and problem solving, teamed with your high level of attention to detail will see you thrive in this role!

 

Most importantly you will demonstrate:

 

  • A track record of providing excellent customer service through effective communication, with a focus on customer solutions
  • An ability to develop rapport with clients in non-facing fast paced customer service role
  • Communicate diligently with customers from diverse backgrounds
  • A desire for continuous learning and a flexible and adaptive attitude
  • Strength in working collaboratively with a busy team and ability to establish effective relationships with operational staff
  • Excellent organisational skills and ability to work in a systematic manner while managing competing priorities


Highly Regarded:

 

  • Experience in the Child Care Sector
  • Experience with QikKids, QikKids Kiosk and QikKids Enrol
  • Knowledge of Child Care legislation and changes related the Child Care Package


Support Services

Our Support Services Team is the glue that holds the Y NSW business lines together. Whether you have expertise in administration, marketing, IT, compliance, communications, HR or finance, in the Support Services Team, your contribution will truly make a difference to the lives of young people and their communities. As part of the Support Services Team, you’ll be working with a group of inclusive, passionate, and encouraging individuals with access to continuous development and growth opportunities. Here at the Y NSW, we embrace diversity, encourage innovation and sharing of ideas so you can truly own your role and take your career anywhere. If you want to use your corporate skills to make a difference to the lives of young people and their communities within a supportive and values-driven organisation, join the Y family and find your forever role.

 

Who What Y?

 

The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact and empowering young people. We operate 24 recreation centres, 53 out-of-school-hours care services, and two camping locations which employ 1,500 staff across NSW –  and fund our diverse range of enriching community programs.

 

We believe in building a diverse, inclusive workforce that reflects the communities we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures, including people of Aboriginal and Torres Strait Islander heritage, to apply.

 

Vaccination Policy
 

This position involves direct contact with vulnerable persons who have an increased risk of COVID-19, including children. It is a condition of employment that successful applicants provide evidence of compliance with YMCA NSW's COVID-19 Vaccination Policy prior to commencing.

 

Commitment to Safeguarding


 
At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we embed Safeguarding into everything that we do to make sure Children and Young People are kept at the front of our minds in all our programs and services. We also ensure that all our candidates are appropriately screened to make sure that the right people are in the right roles to keep our children and young people safe. 

To learn more about our Commitment to Safeguarding Statement and our screening processes, click here.