Customer Service Coordinator

Date: 21-Jun-2022

Location: Stromlo ACT, AU

Company: YMCA NSW

  • YMCA staff access to pool and gym facilities
  • Energetic and fast-paced working environment
  • Full-time position with flexible working hours


The rare opportunity has opened for an experienced and energetic full time Frontline Customer Service Coordinator to join the team at the Y - Stomlo Leisure Centre. The successful candidate will support the team and provide strategic leadership and direction.


About the role

The Frontline Customer Service Coordinator is responsible for providing strategic leadership, developing training and mentoring procedures and leading a strong culture of excellent sales and customer service. This position incorporates a sales focus, which involves; leveraging the business, penetrating new markets and driving membership sales along with the development of innovative concepts and campaigns to attract business growth to assist the Management Team to reach centre income targets. 


The Frontline Coordinator oversees teams comprised of Customer Service Officers, Birthday Party Leaders, Cafe and Merchandise sales and Crèche Assistants. The Frontline Coordinator will oversee around 15-20 employees.


This position is a combination of a front-facing role at the front desk, with a focus on also continuously monitor and improve membership, accounts, debtors and admin processes.


The successful applicant will be required to work a flexible 38 hour a week roster from 9:00AM - 7:00PM, Monday to Friday, including weekend work based on business needs.


To be successful in this role, you will have:


  • Complete knowledge and understanding of reception, sales and customer service
  • Passion for building a positive and productive team culture
  • The ability to deal with a potentially busy and demanding environment
  • Excellent interpersonal skills
  • Demonstrated skills and experience in directing business growth
  • Proven results in innovative and effective communication strategies
  • Computer skills and experience with Microsoft Word and Excel
  • Current First Aid and CPR
  • Working with Children Check
  • Previous experience in a similar role


Why the Y?


  • Flexible working hours
  • A high energy team environment
  • Detailed induction with ongoing support and training
  • Opportunity to contribute to the development of areas you are passionate about
  • YMCA Employee benefits including; free gym membership, uniform, and other great benefits
  • Be part of a family, not just another staff member
  • Opportunity for career progression within YMCA NSW, multiple development pathways available within the Recreation industry


Our Recreation Team is a close-knit community of energetic people-people, with a passion for staying active and helping others. From our Duty Managers and Customer Service Officers, to our Instructors and Coordinators, the team are responsible for transforming our 24 Recreation Centres into warm, inclusive and safe spaces – providing access to health, fitness and recreation opportunities for those who need it most. As part of The Y family, you’ll be responsible for the care and wellbeing of vulnerable and underprivileged young people, always acting with integrity and respect to provide fun and meaningful experiences, safely. We’ll reward you with perks like flexible hours and free facility membership, and support you to build valuable people, leadership and life skills – all while you make a difference to your community.


Who What Y?


The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact and empowering young people. We operate 24 recreation centres, 53 out-of-school-hours care services, and two camping locations which employ 1,500 staff across NSW –  and fund our diverse range of enriching community programs.


We believe in building a diverse, inclusive workforce that reflects the communities we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures, including people of Aboriginal and Torres Strait Islander heritage, to apply.


Commitment to Safeguarding

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we embed Safeguarding into everything that we do to make sure Children and Young People are kept at the front of our minds in all our programs and services. We also ensure that all our candidates are appropriately screened to make sure that the right people are in the right roles to keep our children and young people safe. 

To learn more about our Commitment to Safeguarding Statement and our screening processes, click here.