General Manager- Children Services

Date: 06-Mar-2023

Location: Support Services (Parramatta), AU

Company: YMCA NSW


  • Excellent opportunity for an experienced, driven and engaging senior leader who is people and purpose driven.
  • Make an impact by leading transformation and shaping the direction and growth of the Y NSW’s Children Services business.
  • Hybrid Working Environment 
  • Travel Required



About the Role

Reporting to the Chief Operating Officer, the General Manager of Children Services is a pivotal leadership position for Children Services portfolio that comprise of 54 sites across NSW.

As a future-focused leader, you will play a key role in shaping, developing, and leading the portfolio, ensuring a sustainable and viable business now and into the future. You will develop, lead, and drive the Y NSW strategic priorities and objectives for the portfolios and play an integral role in the success of commercial outcomes for the Y NSW. 

Leading the transformation of the workforce strategy, you will drive the change needed to enable our purpose and ensure effective and efficient operations. 

Responsible for the the portfolio, you will deliver real and tangible impact by driving continuous improvement in Safety, People, Leadership, Quality, Efficiency and Service. 

Through strong stakeholder relationships you will advocate for our mission and purpose and ensure the delivery of programs and services that create a positive impact for children and young people and in the communities we serve. 

Your average week will include strategic discussions, managing key stakeholders, ensuring operations meet compliance and regulations, setting operational budgets and measuring your people’s performance against operational plans and objectives. You will do this while mentoring, inspiring, and developing a team of truly dedicated people who believe wholeheartedly in quality care and education and the safeguarding of children. Your role will require dynamism, resilience, energy, and the ability to work autonomously and flexibly. 

To be successful, you will be a passionate purpose and people orientated leader with excellent commercial aptitude, customer centricity and the ability to implement and drive change.

If you believe that our future is bright when young people are inspired, you’ll find a rewarding opportunity being part of a vibrant team, culture, and vision for the Y’s future.


About you

You will be an efficient, innovative, self-driven leader, showing strong commitment to people, purpose, and best practice.  You have experience in business transformation, are adaptable, high-energy, and positive, you demonstrate a positive attitude, good communication skills and a have keen eye for detail.

A strong and caring leader with excellent coaching skills you take initiative, adhere to deadlines, and thrive in fast paced operational environments. 


Key Selection Criteria: 

  • 10 years’ experience in a senior leadership role within the Child Care Sector
  • Experience in business transformation and change delivery.
  • Significant demonstrated experience in workforce management planning.
  • Willingness and ability to travel across sites within NSW.
  • Experience in delivering high-quality, engaging support and leadership at a senior level to a large and diverse workforce.
  • A demonstrated commitment to assisting your teams in meeting budgets, adhering to business plans and other agreed objectives, and facilitating continuous improvement
  • Contract management, negotiation, tendering processes and program and service development skills
  • A proven ability to set and deliver on a strategy in a complex fast-paced business.
  • Experience building successful relationships with stakeholders including government representatives, Board committees and other partners. 
  • Experience managing and reporting on auditing processes.
  • Experience monitoring and reporting on financial performance.
  • A drive and commitment to work collaboratively across support and enabling functions to deliver on the Y NSW strategic priorities and objectives.
  • Experience promoting programs and developing community partnerships.
  • Demonstrated knowledge of and commitment to compliance and risk management
  • A sincere commitment to the Y NSW mission and values


We will also look to you to remain committed to enhancing the Y NSW’s profile and positive reputation within the local community.

Qualifications/ Other Requirements



  • Leadership skills in strategy, relationship development, communication, finance, human resource development and customer service
  • Significant operational leadership experience in a similar role within the Child Care Sector (10+ years)



  • Relevant tertiary qualifications in childcare, business or human resources or similar



Perks with working at the Y

  • Purposeful work within a supportive team environment
  • Hybrid Work Environment
  • Career Development
  • Y day (Additional paid leave day between Christmas and new year)
  • Corporate health insurance cover to keep you healthy.
  • Paid parental leave.
  • Inclusive workplace.
  • Free Gym membership within some services and discounted before and after school care.


Who What Y?


The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact and empowering young people. We operate 32 recreation centres, 54 out-of-school-hours care services, and two camping locations which employ 1,600 staff across NSW –  and fund our diverse range of enriching community programs.


We believe in building a diverse, inclusive workforce that reflects the communities we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures, including people of Aboriginal and Torres Strait Islander heritage, to apply.


Vaccination Policy

This position involves direct contact with vulnerable persons who have an increased risk of COVID-19, including children. It is a condition of employment that successful applicants provide evidence of compliance with YMCA NSW's COVID-19 Vaccination Policy prior to commencing.


Commitment to Safeguarding

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we embed Safeguarding into everything that we do to make sure Children and Young People are kept at the front of our minds in all our programs and services. We also ensure that all our candidates are appropriately screened to make sure that the right people are in the right roles to keep our children and young people safe. 

To learn more about our Commitment to Safeguarding Statement and our screening processes, click here.