Childcare Representative

• Pennant Hills location
• Hybrid role
• Permanent Full time opportunity

Join our centralised administration team as a Childcare Representative and hit the ground running in this fast paced role!

Based in Pennant Hills, you will be available to work Monday to Friday between the hours of 6.30AM to 6.30PM.

About the role

On a daily basis we provide OSHC Services to more than 6000 families across 50 locations in NSW. In order to provide an enhanced customer experience, we have a centralised administration team in our Pennant Hills office to handle all OSHC related matters. 
Reporting to the Call Centre Manager, as part of this team, your focus will be on managing enrolments and account inquiries through our Child Care software XAP. You will deal directly with families and our operational teams to provide real solutions to assist with the care and support of children.
 

About you

You're an energetic individual who has experience managing enrolments/bookings in a fast paced environment.  You may come from a Child Care background and have experience working within a Service or may have experience working in a Call Centre. 
Your passion for customer service and problem solving, teamed with your high level of attention to detail will see you thrive in this role!
 
Most importantly you will demonstrate:

• A track record of providing excellent customer service through effective communication, with a focus on customer solutions
• An ability to develop rapport with clients in non-facing fast paced customer service role and communicate diligently with customers from diverse backgrounds
• A desire for continuous learning and a flexible and adaptive attitude
• Strength in working collaboratively with a busy team and ability to establish effective relationships with operational staff
• Excellent organisational skills and ability to work in a systematic manner while managing competing priorities.

Highly Regarded

• Experience in the Child Care Sector 
• Experience with XAP 
• Knowledge of Child Care legislation and changes related the New Child Care Package

Childcare Services

Our Children Services Team are the passionate leaders giving developing young minds the opportunity to learn, grow and have fun outside of school. Across 47 schools in NSW, our team of OSHC Educators and Coordinators provide before and after school (and school holiday) care that’s dedicated to the safety and development of young children. Every day, the team facilitate and run a range of valuable programs and activities that include sport, creative arts, cooking – and many more. These roles work closely with children, parents and teachers alike, to provide meaningful opportunities for young people within a healthy, safe and inclusive environment. If you’re a driven, dedicated leader who brings energy and enthusiasm to everything you do, you’ll find the support and flexibility to explore a promising career in childcare or education.

Who What Y?

The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact and empowering young people. We operate 18 recreation centres, 47 out-of-school-hours care services, and two camping locations which employ 1,500 staff across NSW –  and fund our diverse range of enriching community programs.

We believe in building a diverse, inclusive workforce that reflects the communities we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures, including people of Aboriginal and Torres Strait Islander heritage, to apply.

Commitment to Safeguarding

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we embed Safeguarding into everything that we do to make sure Children and Young People are kept at the front of our minds in all our programs and services. We also ensure that all our candidates are appropriately screened to make sure that the right people are in the right roles to keep our children and young people safe. 

To learn more about our Commitment to Safeguarding Statement and our screening processes, click here.