Quality & Excellence Manager (Recreation & Camping)

Drive cultural transformation from compliance to excellence by empowering, uplifting and inspiring. 

The Y NSW is a vibrant, not-for-profit organisation that believes in the power of inspired young people. We are proud to be part of the oldest and one of the largest youth organisations in the world, YMCA, and to deliver cause-driven programs that help strengthen young people’s lives, their families and the communities in which they live. 

The Risk & Innovation Team drives innovative digital enablement for young people, and leads the risk, safety and safeguarding areas, developing leading-edge capability that sets Y NSW apart from its competitors.  

About the role 

Reporting to the Head of Risk Culture the Quality Excellence Manager is responsible for overseeing compliance and quality assurance across the organisation’s sports, recreation, and outdoor education programs. 

The successful candidate will ensure that all activities and facilities meet the highest standards of safety and excellence by increasing front line staff's capacity to provide exceptional service in line with relevant regulations.  

• Review and update policies and procedures to align with current legislation and best practices in recreation and camping. 

• Conduct regular risk assessments and audits to identify and mitigate potential risks across all business streams. 

• Develop, implement, and manage quality assurance processes to evaluate the effectiveness and compliance of Recreation and Camping services. 

• Conduct regular internal audits and assessments to identify compliance gaps and promote a culture of excellence 

• Provide structures, strategies, and processes to empower risk management best practice at all recreation and camping sites operated by Y NSW 

• Design and deliver training programs for staff and volunteers on compliance requirements, safety practices, and risk management strategies related to recreation and camping. 

• Identify training needs and collaborate with Learning and Development functions to ensure that staff are trained in risk management practices 

• Translate complex regulatory matters into easy to comprehend and practical processes and strategies 

• Develop and execute annual uplift strategy to empower all recreation and camping managers to excel in safety requirements. 

• Maintain comprehensive records of compliance activities, incident reports, audits, and safety assessments for board and compliance reporting. 

You will ensure compliance with relevant regulations, including the NSW Outdoor Education and Recreation Industry Guidelines, the Child Protection (Working with Children) Act and find innovative ways to lift safety to a standard of excellence. 

About you 

You already have a comprehensive understanding of the regulations governing recreation and outdoor education activities and have the technical and analytical skills to evaluate compliance and maintain high-quality standards.  

• Tertiary qualifications in Recreation Management, Outdoor Education, Sport Management, or a related field. 

• Demonstrated ongoing training and development in risk management, quality assurance, or outdoor education. 

• Proven functional expertise in quality assurance, compliance management, or occupational health safety and environment. 

• Proven track record of working with regulatory frameworks, monitoring compliance, and understanding relevant legislative requirements in NSW. 

What sets you apart is your passion for innovation, human centered design, and collaboration with front line staff in creating and implementing standards and practices that complement high-quality customer experiences. 

Support Services

Our Support Services Team is the glue that holds the Y NSW business lines together. Whether you have expertise in administration, marketing, IT, compliance, communications, HR or finance, in the Support Services Team, your contribution will truly make a difference to the lives of young people and their communities.

As part of the Support Services Team, you’ll be working with a group of inclusive, passionate, and encouraging individuals with access to continuous development and growth opportunities.

Here at the Y NSW, we embrace diversity, encourage innovation and sharing of ideas so you can truly own your role and take your career anywhere. If you want to use your corporate skills to make a difference to the lives of young people and their communities within a supportive and values-driven organisation, join the Y family and find your forever role.

Who What Y?

The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact and empowering young people. We operate 18 recreation centres, 47 out-of-school-hours care services, and two camping locations which employ 1,500 staff across NSW –  and fund our diverse range of enriching community programs.

We believe in building a diverse, inclusive workforce that reflects the communities we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures, including people of Aboriginal and Torres Strait Islander heritage, to apply.

Commitment to Safeguarding

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we embed Safeguarding into everything that we do to make sure Children and Young People are kept at the front of our minds in all our programs and services. We also ensure that all our candidates are appropriately screened to make sure that the right people are in the right roles to keep our children and young people safe. 

To learn more about our Commitment to Safeguarding Statement and our screening processes, click here.