Risk and Innovation Systems Manager

Digital Project / Product Manager needed to deliver risk and compliance management platforms for Y NSW & Y Australia.

• Deliver innovative technology that moves the Y from compliance to excellence 

• Competitive salary and benefits package + flexible hybrid work environment 

• Professional development to stay one step ahead of latest trends, technologies, and practices 

Drive critical system transformation from compliance to excellence. 

The Y NSW is a vibrant, not-for-profit organisation that believes in the power of inspired young people. We are proud to be part of the oldest and one of the largest youth organisations in the world, YMCA, and to deliver cause-driven programs that help strengthen young people’s lives, their families and the communities in which they live. 

The Risk & Innovation Team drives innovative digital enablement for young people, and leads the risk, safety and safeguarding areas, developing leading-edge capability that sets Y NSW apart from its competitors.  

The Systems Manager position is a hybrid resource shared between Y NSW and Y Australia working 60/40% of the time on the respective Folio Projects.  

About the role 

Reporting to the Chief Risk and Innovation Officer (CRIO), the Systems Manager will play a pivotal role in delivering a new risk & compliance management platform.  

The successful candidate will be responsible for managing the design, implementation, and ongoing maintenance of the platform, ensuring an enhanced user experience and functionality for our strategic and operational risk management needs.   

• Collaborate with cross-functional teams to gather requirements and align platform capabilities with organisational needs 

• Lead the change management of this system ensuring all staff are engaged and brought on the journey with the new platform. 

• Prioritise user experience by engaging with end users to gather feedback and identify opportunities for improvement. 

• Manage workflows based on feedback and identify pain points for further opportunities for improvement. 

• Provide user support, troubleshooting, and ongoing assistance to promote platform adoption and optimization 

• Collaborate with the learning and development team to create intuitive user onboarding, training, and upskilling opportunities. 

• Establish and implement processes for the ongoing maintenance, support, and enhancement of the risk management platform. 

• Monitor platform performance, address technical issues, and implement updates and improvements, as necessary. 

About you 

You have both the technical and management proficiency in system implementation and user experience design to deliver a complex project of this nature.   

• Formal qualifications in Computer Science, IT or a Technology related discipline. 

• Professional certifications in digital project or product management  

• Previous experience leading the design and delivery of a complex SaaS platform. 

• Strong understanding of, reporting, data visualization, analytics, and data-driven decision-making. 

• Experience working in the not-for-profit sector (Desirable). 

Whilst an In-depth understanding of risk management practices and associated technology solutions is not essential it would be advantageous.  

Why Join Us? 

At Y NSW, we are creating a legacy of transformation. This role is not just a job - it is an opportunity to grow your career as part of a team driving meaningful change. 

Apply Now 

If you are ready to take on a role that combines coordination with delivery, we would love to hear from you. Apply today to join our team and help shape the future of Y NSW. 

Support Services 

Our Support Services Team is the glue that holds the Y NSW business lines together. Whether you have expertise in safety, risk, marketing, IT, compliance, communications, HR, or finance, in the Support Services Team, your contribution will truly make a difference to the lives of young people and their communities.  

As part of the Support Services Team, you will be working with a group of inclusive, passionate, and encouraging individuals with access to continuous development and growth opportunities.  

Here at the Y NSW, we embrace diversity, encourage innovation and sharing of ideas so you can truly own your role and take your career anywhere.  

If you want to use your corporate skills to make a difference to the lives of young people and their communities within a supportive and values-driven organisation, join the Y family and find your forever role. 

Who What Y? 

The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact and empowering young people. We operate 18 recreation centres, 47 out-of-school-hours care services, and two camping locations which employ 1,500 staff across NSW –  and fund our diverse range of enriching community programs. 

We believe in building a diverse, inclusive workforce that reflects the communities we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures, including people of Aboriginal and Torres Strait Islander heritage, to apply. 

Commitment to Safeguarding 

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we embed Safeguarding into everything that we do to make sure Children and Young People are kept at the front of our minds in all our programs and services. We also ensure that all our candidates are appropriately screened to make sure that the right people are in the right roles to keep our children and young people safe.  

To learn more about our Commitment to Safeguarding Statement and our screening processes, click here.